Consulting & workshops for data-driven group & convention sales in hotels

Group and convention sales are facing a structural turning point. Increasing inquiry volumes, more complex requirements, scarce resources, and fragmented system landscapes are colliding with the demand to work faster, more precisely, and more profitably.

MICE DESK supports hotels and hotel groups with independent consulting services that focus precisely on this area: processes, data, systems, and the people involved in group and convention sales.

Why consulting for group and convention sales?

Our consulting services are not based on theoretical models, but on the analysis of real group and convention sales processes in hotels and hotel groups.

Typical initial situations that we see in our workshops and projects:

  • Bidding processes are too slow and too complex

  • High manual effort in group and convention sales

  • Unclear roles and responsibilities

  • Data is available but cannot be controlled

  • Systems are not integrated or are only partially used

Our approach combines operational process expertise, data-driven control, and change management to achieve sustainable improvements in day-to-day business.

Our consulting services at a glance:

  • Process optimization in Group & Convention Sales

    Analysis of existing workflows

    Identification of bottlenecks and media breaks

    Introduction of clear SOPs and role models

    Structured prioritization of group and conference requests

    Reduction of manual steps and duplication of work

  • Offer intelligence & automation

    Structuring of offer modules and pricing logic

    AI-supported assistance with quotation preparation and text creation

    Lead scoring and prioritization of group inquiries

    Automated pre-filling in PMS and sales & catering systems

    Combining personal service and automation

  • Data Driven Operations

    Definition of relevant KPIs along the request and quotation processes

    Control of offer velocity, conversion, and profitability

    Use of operational event and offer data

    Introduction of regular KPI reviews and feedback loops

    Preparing for advanced analytics and AI

  • Data lakes for hotels and groups

    Identification of relevant source systems (PMS, Sales & Catering, CRM, Revenue Management)

    Building a clean ETL (Extract, Transform, Load) architecture

    Standardization and harmonization of data

    Definition of governance, role, and access models

    Preparation for multi-property and group control

  • Change management

    Description appears hereDealing with resistance and uncertainty

    Clear communication of benefits and target scenarios

    Training and enabling sales and catering teams

    Support for pilot phases and rollouts

    Anchoring new ways of working through KPIs and reviews

Workshops & consulting formats:

Depending on the initial situation, our consulting services are implemented as workshops, sparring sessions, or accompanying projects, including:

  • Process optimization in Group & Convention Sales

  • Offer intelligence & automation

  • Data Driven Operations

  • Data lake & KPI workshops

  • Consulting for hotel groups & multi-property

All formats are consistently geared toward implementation and measurable results.

 

Our consulting approach:

  • Analysis of the initial situation

  • Workshops and sparring with relevant stakeholders

  • Definition of quick wins

  • Pilot program & 90-day plans

  • KPI baseline, target values, and reviews

  • Accompanying implementation

 

Measurable results

  • Response time (request → quote)

  • conversion rate

  • Error rate / Rework

  • Adoption rate / proportion of requests in the new process

  • Time-to-revenue

Who is our consulting service suitable for?

  • Hotels with relevant group and convention business

  • Hotel groups & multi-property organizations

  • Group & Convention Sales Teams under time and efficiency pressure

  • Houses before or during automation projects

  • Organizations with data but without control logic

Schedule a consultation.

Would you like to further develop your group and convention sales processes, database, or automation strategy in a structured manner?

Talk to us about your current situation and possible next steps.

Make an appointment

FAQ – Advice for group and convention sales in hotels

 

  • Consulting for Group & Convention Sales includes optimizing sales and catering processes, quotation logic, data structures, and team collaboration to measurably improve quotation speed, conversion, and controllability in the hotel.

  • Unlike traditional hotel consulting, our approach is highly operational and implementation-oriented. We work directly on real group and convention sales processes, system landscapes, and data models, and support implementation, including measurability and change management.

  • The consulting service is aimed at hotels and hotel groups with relevant group and convention business that want to structure, automate, or data-drive their sales and catering processes—regardless of whether they already use modern systems or not.

  • Data-driven operations in group and convention sales mean systematically managing quotation, decision-making, and control processes based on integrated sales and catering, CRM, and event data, rather than relying on individual knowledge or gut feeling.

  • A data lake in a hotel is a central data platform that brings together information from PMS, sales & catering, CRM, event, and revenue systems to enable reporting, automation, and AI applications in group and convention sales.

  • ETL stands for Extract, Transform, and Load and describes the process by which data is extracted from hotel systems, standardized, and stored in a data lake so that it can be used for control, automation, and analysis.

  • Yes. We support hotels and hotel groups both conceptually and operationally in setting up complete data lakes—including system integration, ETL logic, data harmonization, governance models, and preparation for automation and AI.

  • Change management ensures that new processes, data structures, and automation solutions are accepted, understood, and sustainably anchored within the team in Group & Convention Sales—especially in sales and catering organizations.

  • Yes. Consulting is a standalone service and can be used independently of the introduction of MICE DESK. In practice, however, it often complements software implementations, as processes, data, and teams are optimally prepared.

  • Initial effects such as clearer processes, faster quotation times, or better prioritization are often visible after just a few weeks. Sustainable impact is achieved through pilot phases, 90-day plans, and regular KPI reviews.