Process optimization & standardized workflows in Convention Sales

The evaluation of over 600 meeting and conference hotels in the DACH region shows a heterogeneous PMS landscape. Individual hotels and smaller hotel groups with at least 100 rooms and several conference rooms were examined.

How hotels are using MICE DESK to close the gap between pricing and operational sales and how forecasts are finally leading to sales.

"90% of what you do, nobody sees." This quote from Jeff Bezos describes a truth that also applies to the hotel industry. The best work is done invisibly.

"500, sometimes 1,000 unread emails in a single hotel mailbox." What sounds like the crisis report of an overwhelmed team is everyday life in many convention sales departments. Inquiries that fall through. Leads that never convert.

In this interview, Evy shares her professional journey and explains how the MICE DESK team helps hotels optimize their processes.

When it comes to introducing new processes, one question often arises: How can an external team be integrated so seamlessly into a hotel's processes that the collaboration is successful right from the start?

Meetings have a bad reputation. They are seen as inefficient, unnecessary and frustrating. But our experience shows a different picture: meetings are the place where teams make real progress.

System failures in the hotel industry are one of the invisible but expensive challenges. They occur when important systems do not work together seamlessly. Processes come to a standstill, employees have to do more manual work and requests are lost.

From now on, we will be providing regular insights into best practice cases and exciting technical developments. This section highlights how our solutions are changing the industry in the long term and creating real added value.