The future of convention sales starts here.
With a partner who really understands MICE.

 
 

MICE BenchmarkReport

Gain exciting insights into the quality and response times of German conference hotels.

Request now for free!
 

We automate your processes and create space for what counts: satisfied guests and full event calendars.

 
We put together your own MICE team of experts

We provide your your own MICE team

made up of experts

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MICE Desk processes your inquiries through to the contract in record time

Our team handles your inquiries up to the contract in record speed processed

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MICE Desk ensures high conversion and sales growth in the hotel industry

MICE DESK ensures high conversion

and sales increase

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MICE Desk is an expert in digitalization and data quality with its own development department.

We are experts in digitization

and data quality

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Professional support for your event business, without long training periods or complicated systems

 

Do you run a hotel with event rooms, but requests are still coming in because your team lacks the capacity or specialized know-how? Do you want to impress your guests with professional processes, fast response times and a genuine service experience?

Then we are at your side. Our team of MICE experts will strengthen your convention sales department exactly where it is needed. Without long training periods, entirely on your behalf and with a real understanding of the industry.

We accompany your customers from inquiry to follow-up and rely on a unique mix of modern technology and personal support. With us, you not only keep your data quality under control - you also increase your closing rates and noticeably reduce the workload on your team.

Let's rethink your event department together - efficiently, humanely and future-proof.

Our MICE team takes on these tasks on your behalf.

 
 
MICE DESK takes over many tasks for your hotel, including invoice control in the convention sales area
 

Our MICE team takes on these tasks on your behalf.

 

We offer you comprehensive support for your MICE business. Whether small meetings, large conferences, incentives or networking events - we process all incoming requests, check your availabilities and prepare a professional and qualified offer. Our team of experts with many years of experience in the conference hotel industry will become your team and take care of processing and converting your event inquiries.

We take care of the entire administrative process for you:

From the inquiry to the preparation of the offer and contract as well as the booking of all capacities in your PMS system and handover to your operational departments.
This gives you the opportunity to concentrate on your core business as an excellent host on site and on other important projects.

MICE DESK works for you as a white label solution:

We interact with all customers on your behalf so that they always have the impression that they are speaking directly with qualified employees of your hotel or hotel chain.

This creates an ideal customer experience across all contact points and leads to a high level of customer satisfaction.

 

Member of the IHA, HSMA and VDVO

 

 

Technology meets industry expertise: digitalization with a human touch.

We don't just digitize convention sales, we understand it. Our team combines technological excellence with a deep understanding of the specific challenges of the convention hotel industry.

With our own development department and a network of over 30 experienced software developers, we offer tailor-made solutions for the hotel industry. From system integration to the automation of complex processes. In doing so, we never lose sight of the essentials: people.

Our consultants have many years of industry experience, analytical thinking and a keen sense of processes and customer behavior.

Together with you, we create a high-quality database, link PMS information with operational KPIs and thus lay the foundation for future-proof sales and revenue management.

In short: we make digitalization personal - for measurable success in your event business.

Our team works successfully in the following PMS systems:

And what costs the solution to your personnel problems cost?

MICE Desk in on-demand mode

Ideal for processing backlogs and seasonal requests, process and quantity as required and agreed.

 

    • Customer communication

    • Availability check

    • System in the PMS

    • from 39 €

    • Customer communication

    • Availability check

    • System in the PMS

    • Cancellation email to customers

    • from 49 €

    • Customer communication

    • Availability check

    • System in the PMS

    • Quotation preparation

    • from 69 €

    • Customer communication

    • Availability check

    • System in the PMS

    • Quotation preparation

    • Contract creation

    • Appendix Reporting

    • from 139 €

    • Customer communication

    • Availability check

    • System in the PMS

    • Quotation preparation

    • Contract creation

    • Detailed consultation with customers

    • Creation of function sheet

    • Appendix Reporting

    • from 169 €

All prices plus VAT.

And what costs the solution to your personnel problems cost?

MICE Desk in on-demand mode

Ideal for processing backlogs and seasonal requests, process and quantity depending on requirements and agreement.

    • Customer communication

    • Availability check

    • System in the PMS

    • Customer communication

    • Availability check

    • System in the PMS

    • Cancellation email to customers

    • Customer communication

    • Availability check

    • System in the PMS

    • Quotation preparation

    • Customer communication

    • Availability check

    • System in the PMS

    • Quotation preparation

    • Contract creation

    • Appendix Reporting

    • Customer communication

    • Availability check

    • System in the PMS

    • Quotation preparation

    • Contract creation

    • Detailed consultation with customers

    • Creation of function sheet

    • Appendix Reporting

<50 Anfragen

59,00 €

69,00 €

99,00 €

139,00 €

199,00 €

<100 Anfragen

49,00 €

59,00 €

79,00 €

129,00 €

179,00 €

<200 Anfragen

39,00 €

49,00 €

69,00 €

119,00 €

169,00 €

200+ requests

individual

individual

individual

individual

individual

Alternative modelson request:

Full service model

We can take over your MICE business from a success-based fee of just 10%.

Flat rate model

Specialists can be employed at standard industry wage costs

Trust our references in the European MICE market

add-ons and other services for your hotel.

 

Mystery check & shopping

Would you like to know how your hotel performs compared to your competitors? Then our mystery checks are the right thing for you!

learn more
 

UpMail - Offer tool

Digitize your offer process and your customers' buying experience for better conversion.

learn more

In only 5 weeks we start with your event business.

 

 

Don't waste any timeOur MICE experts could solve your staffing problem in just a few weeks. book a consultation appointment:

 Please reserve your binding consultation appointment using this form. Thank you very much!

 
 

Questions and answers about the MICE DESK service

 

  • Should you wish this, of course! If the house you originally enquired about has no availability, but another house in your group is suitable, we will be happy to pass on the inquiry. If we manage several properties in your chain, we will always offer an alternative with your consent. But you can be sure of one thing - we will never pass on your request to a third party.

  • At MICE DESK, we work on a decentralized basis and manage your hotel(s) from different locations. This saves you costs, as no additional/new workplace needs to be created, but your colleagues are always available for you. Each hotel has 1 - 2 designated project managers who are trained and familiarized directly with the special features of your location.

  • 100% - with a little time and a lot of passion! Personality and professionalism are our top priorities. For this reason, we have not only drawn up a comprehensive list of questions, but also carry out a full training session together with you and your team to get to know the special features of your company.

  • That's a good point, but no, they won't. Our employees always present themselves to the outside world as employees of your company. All communication, whether verbal or written, is adapted to your corporate identity.

  • To ensure a smooth process and transparency, we work directly in your PMS system. This gives you an insight into the current processing status of requests at all times. To do this, we need our own access for our employees.

  • We do what we do best - book events. This is where we have our great expertise and years of experience.

Get to know the MICE DESK management team.

And over 40 other colleagues from the Convention Sales and Group Reservations departments.

Experienced convention sales staff are the key to success for any hotel offering MICE events. Our team consists of true experts in convention sales and group reservations.

All of them have several years of professional experience in the areas of front office, individual and group reservations, sales, convention sales and revenue management.

From Convention Sales Coordinator to Director of Meeting & Events, our team combines a passion for event sales and creating sustainable hotel experiences.

The planning and implementation of conferences, meetings, incentives and events requires not only a great deal of specialist knowledge and sensitivity, but also a deep understanding of your customers' requirements.

We have the experience you need in your event departments to make your company successful.

With our extensive expertise and passion for event sales, we can help your hotel succeed in the MICE business.

Contact us today to find out how we can help you!

Become part of the hotel team at MICE Desk

Jobs! Become part of MICE DESK!

We are always looking for qualified MICE experts. Browse through our vacancies and apply!

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