How Evy accompanies hotels through the MICE DESK onboarding process
In the hotel industry, efficient workflows and seamless processes are crucial for success. Evy, Director Process Mining & Onboarding at MICE DESK, not only brings her experience from hotel reception, but also a deep understanding of the challenges in the MICE sector. In this interview, she shares her journey and explains how the MICE DESK team supports hotels in optimizing their processes.
Evy's path: from reception to process optimization
Evy began her career at the hotel reception desk and knows the daily challenges of the MICE business first-hand. Today, she uses this experience to support hotels in digitalization and process optimization. Her role at MICE DESK combines technical know-how with hands-on experience to develop customized solutions for hotels.
Structured onboarding at MICE DESK
Our onboarding process is more than just an introduction. It includes:
Getting to know the hotel personally: Visit to the hotel and discussions with the hotel management to understand the specific needs.
Work shadowing: Team members spend time in the hotel to experience processes live and promote close cooperation.
Technological integration: The Hotel-Specific-Knowledge-Base is implemented to make processes efficient and keep data consistent.
This approach enables us to fit seamlessly into existing structures and act as part of the hotel team.
Results and added value
Structured onboarding allows hotels to benefit from the following advantages:
Faster response times: Inquiries are processed quickly, which leads to greater customer satisfaction.
Higher conversion rates: Efficient processes increase the completion rates for event bookings.
Relief for hotel staff: Our team takes on administrative tasks so that the hotel team can concentrate on the guests.
Conclusion
Evy's many years of expertise and structured onboarding process demonstrate the importance of close collaboration and customized solutions in the MICE sector. Hotels that want to optimize their processes and meet the challenges of the skills shortage will find a competent partner in us.
Find out more about our customized solutions for your hotel and make an appointment now.
Note: This article is based on the interview with Evy, Director Process Mining & Onboarding at MICE DESK. You can find the full video here: MICE DESK Inside: Evy tells her story.