With Rocket to the offer in 2 minutes: Marco Nussbaum in the podcast

𝐄𝐫𝐬𝐭𝐞 𝐅𝐨𝐥𝐠𝐞 𝐝𝐞𝐫 𝐧𝐞𝐮𝐞𝐧 𝐏𝐨𝐝𝐜𝐚𝐬𝐭-𝐑𝐞𝐢𝐡𝐞 𝐯𝐨𝐧 Marco Nussbaum and MICE DESK CEO Bernd Fritzges were the first guests. In the TLDR studio in Hamburg, the focus was on the hard cash that hotels give away in convention sales. Marco Nussbaum, founder of the Prizeotel Group, board member of the IHA and Co-Founder & CEO of HIAMO AG, was both amazed and enthusiastic: about the missed opportunities in the industry and the technological answers that MICE DESK provides.

In addition to the status quo, the future was a central topic: because on August 12, at the exclusive MICE DESK event"The Answer - Only 42 Will Know" in Leipzig, it will not only be discussed but also presented how Rocket 2.0 will enable a complete offer to be generated within just 2 minutes in the future - despite the fragmentation of systems in the hotel industry.

Convention sales: the untapped sales potential of the industry

"If I need a conference room at short notice, I can't get anyone on the phone or I have to call again tomorrow. That's crazy!", criticized Nussbaum in conversation. With his experience from over three decades in the hotel industry, he strikes a chord with many decision-makers. According to the MICE Benchmark Report from March 2025, 36% of MICE inquiries remain unanswered.

Bernd Fritzges put it in a nutshell in the podcast: "Without operational excellence, no conference hotel will be able to earn any more money."

Fragmented systems as a brake on growth

The causes are known: The hotel tech stack is fragmented. Property management systems, sales & catering tools, revenue management tools, central reservation systems and CRM - hardly any one system talks to the others efficiently. Convention sales staff are forced to jump back and forth between applications like stockbrokers with multiple screens.

As a result, the process takes an average of 3 hours and 47 minutes per inquiry - from the initial inquiry to handover to the operational conference support team. Far too long to be competitive.

Rocket 2.0: Efficiency today - vision for tomorrow

With Rocket 2.0, MICE DESK is already showing how this process can be automated, structured and accelerated. The platform integrates all relevant systems in an end-to-end workflow that not only eliminates system breaks but also enables standardized, fast processes.

"We are putting an end to the monkey business in convention sales," says Fritzges. This refers to the countless, repetitive steps that were previously required to create an offer. Digital robots take over these tasks using robotic process automation (RPA). The so-called "monkey farm" consolidates data, structures information and ensures automated offer preparation.

The performance speaks for itself: Rocket 2.0 reduces offer times to under 4 hours and increases the conversion rate by at least 32%, in peaks by up to 100%.

The next level: Offers in 2 minutes

But MICE DESK goes even further. What Marco Nussbaum heard in the podcast episode will become reality at the MICE DESK event on August 12: the ability to create a complete, dynamic offer for convention sales within 2 minutes.

Nussbaum was impressed: "If you really scale this up, you will change the rules of the game in convention sales. And anyone who doesn't react will be overtaken."

He continues: "I know my industry - none is more sluggish in its transformation. But if you don't react now, you'll miss the boat for good."

A scalable model for all hotel sizes

MICE DESK addresses both private hotels and large operator structures. The platform has a modular structure. Modular interfaces and standard processes tailored to the respective hotel ensure that Rocket 2.0 can also be easily implemented in complex structures.

With partners such as Leonardo Hotels, Lindner Hotels, Revo Hospitality and other groups, MICE DESK is proving the proof of concept. Supported by investors such as D11Z and Scalehouse Capital, the expansion is being driven forward.

Your invitation to the future of Convention Sales

On August 12, 2025, MICE DESK will provide exclusive insights into what is possible with "The Answer - Only 42 Will Know". If you don't want to wait until then:

👉 Arrange a free consultation now and find out how your building can leverage efficiency potential with Rocket 2.0.