Best practice in focus: How MICE DESK is revolutionizing the handling of incoming emails
The hospitality industry is facing major challenges: staff shortages, rising cost pressures, and the growing need to process customer inquiries faster and more efficiently. This is precisely where we at MICE DESK come in with technological innovations that not only optimize processes but also noticeably simplify the daily work of hotel teams.
With our new format, Tech Talk Tuesday , we'll be providing insights into best practice cases and exciting technical developments every Tuesday. This section highlights how our solutions are transforming the industry and creating real added value.
In today's issue, titled "Best Practice in Focus: How MICE DESK is Revolutionizing the Handling of Incoming Emails," we present how hotels can make customer inquiries more efficient while simultaneously saving time and money. Stay tuned for practical insights and innovative solutions!
From idea to groundbreaking solution: A look behind the scenes
During an inspiring stay in Armenia, we had the opportunity to speak with Paula and Saro about their collaboration. It became clear how important the exchange between development and operational practice is.
"We don't just talk about technology; we develop it together with the people who will use it," explains Paula. "This ensures that our solutions truly work."
A prime example of this is the new Outlook add-in , which was specifically developed for email inboxes. This extension helps hotel teams tag and assign requests from different sources and keep track of their processing status. The result: better overview, clear responsibilities, and smoother processes.
Technology that makes the difference
The MICE DESK system goes even further:
Real-time needs analysis: Emails and requests from portals or hotel headquarters are automatically analyzed and classified. Whether MICE, group bookings, or special requirements – the system recognizes the request and provides the appropriate steps.
Integration into the PMS: Data is transferred directly, availability of multiple properties is checked, and booking blocks are even created automatically.
Automated quotation creation: With just a few clicks, you can create offers tailored to your specific needs, saving time and avoiding errors.
End-to-end solution: From initial contact to quotation submission – every step is supported by intelligent automation. And best of all, there's always room for the human factor, which ultimately makes the difference.
A team that inspires
"In Armenia, we saw a great example of what's possible when developers and users work together closely," Paula explains enthusiastically. This close collaboration allows us to address challenges like query classification and also develop specific solutions for portal queries or email centers.
“This interaction opens the door for innovations that we can roll out in further projects,” adds Saro.
Want more?
We offer not only the technology, but also the expertise to successfully integrate it into a hotel's workflows. Whether as technological support or as a partner who seamlessly integrates into the team – we are here to optimize your processes.
Schedule an appointment with us now and experience how we can transform your processes. We look forward to taking the next step with you!