Looking for hotel staff? The efficient solution for staffing problems in the MICE sector.
Through personnel outsourcing you put your event business in professional hands.
Do you have a hotel with event rooms, but don't have enough staff or expertise to process all requests in a timely manner? You don't want to lose revenue and want to impress your customers with a professional and high-quality service? Then we have the solution for you!
Our team of experts takes care of the entire event business for you and acts on your behalf. We take care of everything, from planning to implementation and follow-up. We offer you a sustainable solution to the staff shortage in the MICE industry through outsourcing. This saves you time, money and resources and allows you to concentrate on your core business.
We also create high-quality data that helps you to better understand and retain your customers. We use modern technologies and tools to make your events efficient and successful. Contact us today and let's make your events an experience together!
Our MICE team takes on these tasks on your behalf.
Our MICE team takes on these tasks on your behalf.
We offer you comprehensive support for your MICE business. Whether small meetings, large conferences, incentives or networking events - we process all incoming requests, check your availabilities and prepare a professional and qualified offer. Our team of experts with many years of experience in the conference hotel industry will become your team and take care of processing and converting your event inquiries.
We take care of the entire administrative process for you:
From the inquiry to the preparation of the offer and contract as well as the booking of all capacities in your PMS system and handover to your operational departments.
This gives you the opportunity to concentrate on your core business as an excellent host on site and on other important projects.
MICE DESK works for you as a white label solution:
We interact with all customers on your behalf so that they always have the impression that they are speaking directly with qualified employees of your hotel or hotel chain.
This creates an ideal customer experience across all contact points and leads to a high level of customer satisfaction.
Member of the IHA, HSMA and VDVO
We are digital experts for the MICE market. With our own development department.
Our team has many years of experience and extensive know-how in the field of digitization and data quality. We help you to create a qualitative database. This enables you to better understand and retain your customers.
To do this, we link the information from your PMS system with the additional key figures we collect, thus creating a perfect basis for efficient sales and revenue management.
We also work with a 30-strong team of software developers and can therefore implement individual solutions for all digital challenges in the hotel industry.
Our team works successfully in the following PMS systems:
And what costs the solution to your personnel problems cost?
The choice is yours! We offer you two basic billing types with different service packages - always tailored to your individual needs:
1st MICE DESK in full-service mode
In the Basic package, we take over your MICE business until the contract is concluded for a a performance-related fee of 10%.
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MICE DESK takes care of your MICE business until the contract is concluded.
Performance-related fee: 12%
-
MICE DESK takes care of your MICE business until the contract is concluded.
Reporting + monitoring
Best reporting for increasing sales.Marketing on MICE portals
Continuous maintenance and monitoring of the MICE portals.Performance-related fee: 10%, plus € 599 per month
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MICE DESK takes care of your MICE business until the contract is concluded.
Reporting + monitoring
Best reporting for increasing sales.Marketing on MICE portals
Continuous maintenance and monitoring of the MICE portals.Quotation tool
Integration of a professional online quotation toolPerformance-related fee: 10%, plus € 899 per month
All prices plus VAT.
2. MICE Desk in on-demand mode
Ideal for processing backlogs and seasonal requests, process and quantity as required and agreed.
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Customer communication
Availability check
System in the PMS
from 39 €
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Customer communication
Availability check
System in the PMS
Cancellation email to customers
from 49 €
-
Customer communication
Availability check
System in the PMS
Quotation preparation
from 69 €
-
Customer communication
Availability check
System in the PMS
Quotation preparation
Contract creation
Appendix Reporting
from 139 €
-
Customer communication
Availability check
System in the PMS
Quotation preparation
Contract creation
Detailed consultation with customers
Creation of function sheet
Appendix Reporting
from 169 €
All prices plus VAT.
1st MICE DESK in full-service mode
In the Basic package, we take over your MICE business until the contract is concluded for a a performance-related fee of 10%.
Basic
MICE DESK takes care of your MICE business right up to the conclusion of the contract at
.
Performance-based fee: 12%
Professional
MICE DESK takes care of your MICE business until the contract is concluded.
Reporting + monitoring
Best reporting for increasing sales.
Marketing on MICE portals
Continuous maintenance and monitoring of the MICE portals.
Performance-based fee: 10%
plus 599 € per month
Premium
MICE DESK takes care of your MICE business until the contract is concluded.
Reporting + monitoring
Best reporting for increasing sales.
Marketing on MICE portals
Continuous maintenance and monitoring of the MICE portals.
Quotation tool
Integration of the professional quotation tool UpMail
Performance-based fee: 10%
plus 899 € per month
2. MICE Desk in on-demand mode
Ideal for processing backlogs and seasonal requests, process and quantity as required and agreed.
-
Customer communication
Availability check
System in the PMS
-
Customer communication
Availability check
System in the PMS
Cancellation email to customers
-
Customer communication
Availability check
System in the PMS
Quotation preparation
-
Customer communication
Availability check
System in the PMS
Quotation preparation
Contract creation
Appendix Reporting
-
Customer communication
Availability check
System in the PMS
Quotation preparation
Contract creation
Detailed consultation with customers
Creation of function sheet
Appendix Reporting
<50 Anfragen
59,00 €
69,00 €
99,00 €
139,00 €
199,00 €
<100 Anfragen
49,00 €
59,00 €
79,00 €
129,00 €
179,00 €
<200 Anfragen
39,00 €
49,00 €
69,00 €
119,00 €
169,00 €
200+ requests
individual
individual
individual
individual
individual
Trust our references in the European MICE market
add-ons and other services for your hotel.
Mystery check & shopping
Would you like to know how your hotel performs compared to your competitors? Then our mystery checks are the right thing for you!
UpMail - Offer tool
Digitize your offer process and your customers' buying experience for better conversion.
In only 5 weeks we start with your event business.
Don't waste any timeOur MICE experts could solve your staffing problem in just a few weeks. book a consultation appointment:
Please reserve your binding consultation appointment using this form. Thank you very much!
Questions and answers about the MICE DESK service
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Should you wish this, of course! If the house you originally enquired about is not available, but another house in your group is also suitable, we will be happy to forward the inquiry accordingly. If we manage several properties in your chain, we will always offer an alternative with your consent. But you can be sure of one thing - we will never pass on your request to third parties.
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At MICE DESK, we work on a decentralized basis and manage your hotel(s) from different locations. This saves you costs, as no additional/new workplace needs to be created, but your colleagues are always available for you. Each hotel has 1 - 2 designated project managers who are trained and familiarized directly with the special features of your location.
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100% - with a little time and a lot of passion! Personality and professionalism are our top priorities. For this reason, we have not only drawn up a comprehensive list of questions, but also carry out a full training session together with you and your team to get to know the special features of your company.
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That's a good point, but no, they won't. Our employees always present themselves to the outside world as employees of your company. All communication, whether verbal or written, is adapted to your corporate identity.
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To ensure a smooth process and transparency, we work directly in your PMS system. This gives you an insight into the current processing status of requests at all times. To do this, we need our own access for our employees.
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We do what we do best - book events. This is where we have our great expertise and years of experience.
Get to know the MICE DESK management team.
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![Tobias Feikert, Director and CFO of MICE DESK]()
Tobias Feickert
CFO, COO
+49 (0) 341 238 21090 -
![Bernd Fritzges ,CEO of MICE DESK]()
Bernd Fritzges
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![]()
Tigran Manvelyan
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![Evelyn Ebner, Head of Operations at MICE DESK]()
Evelyn Ebner
Director Process
Mining and Onboarding
+49 (0) 341 238 21091 -
![Silvana Lorenz, Cluster Teamlead at MICEDESK]()
Silvana Lorenz
Cluster Team Lead
+49 (0) 341 238 28562
And over 20 other colleagues from the Convention Sales and Group Reservations departments.
Experienced convention sales staff are the key to success for any hotel offering MICE events. Our team consists of true experts in convention sales and group reservations.
All of them have several years of professional experience in the areas of front office, individual and group reservations, sales, convention sales and revenue management.
From Convention Sales Coordinator to Director of Meeting & Events, our team combines a passion for event sales and creating sustainable hotel experiences.
The planning and implementation of conferences, meetings, incentives and events requires not only a great deal of specialist knowledge and sensitivity, but also a deep understanding of your customers' requirements.
We have the experience you need in your event departments to make your company successful.
With our extensive expertise and passion for event sales, we can help your hotel succeed in the MICE business.
Contact us today to find out how we can help you!
Jobs! Become part of MICE DESK!
We are always looking for qualified MICE experts. Browse through our vacancies and apply!
